I cannot sign in
Open the sign-in action again, use the email attached to the intended Benchdogs customer account and complete the latest code. If an old tab is waiting for a code, close it and start again rather than reusing an expired flow.
My credits are not showing
Confirm you are signed into the same customer account used for the purchase or award, then reload the Designer once. A newly paid Shopify order or reviewed claim may take a short time to finish processing. Keep the order or claim reference for support.
The Manufacturing Pack is not ready
Open the highlighted configuration section and resolve the exact customer input shown. A preview may remain available while a configuration error blocks final generation. Do not guess a missing manufacturing value.
PDF generation failed
Keep the same saved revision and use Retry. A failed generation should not spend a credit. If it fails again, record the design and revision reference plus the time of the attempt for support.
The design shows a configuration error
Read the highlighted message and check overlapping appliance regions, impossible front heights, invalid shelf positions or dimensions that no longer fit the cabinet. Correct the exact input; the last valid preview may remain on screen while you do so.
The 3D preview is blank or slow
Use a current browser, enable hardware acceleration and reload the page. Close graphics-heavy tabs or try another supported device. Your saved design remains the authority; a browser rendering problem does not change cabinet geometry.
A saved design is missing
Check that you are signed into the correct Benchdogs customer account and that Saved Designs is not filtered or sorted unexpectedly. Do not create a replacement solely to hide the problem; contact support with the design name and approximate save time.
A reseller claim is not progressing
Open the claim status and check whether more information or clearer evidence is requested. Use the existing claim rather than submitting the same invoice again. Non-GBP, unlisted-reseller and possible duplicate claims need manual review.